Refund policy

Return & Refund Policy

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At Eraaa Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

7-Day Return Policy

We offer a 7-day return policy from the date of delivery. You may request a return within 7 days of receiving your order.

Eligibility for Return

To qualify for a return:

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging must be intact.

  • The item must not show signs of wear, damage, or alteration.

  • A valid order number or proof of purchase is required.

Non-Returnable Items

Returns will not be accepted for:

  • Products that have been used, washed, or damaged by the customer.

  • Items returned without original tags or packaging.

  • Customized or personalized products.

  • Products returned after the 7-day return window.

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

After verification, we will arrange a replacement or issue a full refund.

Return Process

To initiate a return:

  1. Contact our support team within 7 days of delivery.

  2. Provide your Order ID and reason for return.

  3. Our team will review your request and provide return instructions.

  4. Once approved, the product will be picked up or return shipping details will be shared.

Refund Policy

After receiving and inspecting the returned item:

  • Refunds will be processed within 5–7 business days.

  • The refund will be credited to the original payment method used during purchase.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another approved payment method.

Order Cancellation

  • Orders can be canceled before they are shipped.

  • Once an order has been shipped, cancellation requests may not be accepted.

Contact Information

For any return, refund, or cancellation-related queries, please contact us:

Store Name: Eraaa Store
Email: support@eraaa.store.com
Phone: +91 6306870812

We appreciate your trust in Eraaa Store and thank you for shopping with us.