Shipping policy

Shipping Policy

Last Updated: [Date]

At Eraaa Store, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains our shipping process, delivery timelines, and related information.

1. Order Processing

All orders are processed within 1–2 business days after successful order placement and payment confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

During peak seasons, sales events, or high order volumes, processing times may be slightly delayed.

2. Shipping Coverage

We currently ship across most serviceable locations within India through trusted courier and logistics partners.

Delivery availability may vary depending on your location and courier serviceability.

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

  • Metro Cities: 3–7 Business Days

  • Tier 2 & Tier 3 Cities: 4–8 Business Days

  • Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary due to factors beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, Eraaa Store may offer free shipping promotions on eligible orders.

5. Order Tracking

Once your order has been shipped, a tracking ID and shipping confirmation will be sent via email, SMS, or WhatsApp (where applicable).

Customers can use the tracking details provided to monitor shipment progress.

6. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier partner issues

  • Government restrictions

  • Unexpected logistical challenges

Eraaa Store shall not be held responsible for delays caused by circumstances beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Eraaa Store shall not be responsible for delivery failures, delays, or additional charges resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Incorrect contact information

  • Customer unavailability during delivery

8. Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery cannot be completed due to customer unavailability, incorrect information, or refusal to accept the package, the order may be returned to our warehouse.

Additional shipping charges may apply for re-dispatch requests.

9. Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

We will work with the courier partner to investigate and resolve the issue as quickly as possible.

10. Cash on Delivery (COD)

Cash on Delivery (COD) may be available in selected serviceable locations.

Eraaa Store reserves the right to enable or disable COD for specific products, locations, or orders at its sole discretion.

11. Order Cancellation

Orders can only be canceled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted and the order will be governed by our Return & Refund Policy.

12. Contact Information

For shipping-related questions or support, please contact us:

Eraaa Store

Email: support@eraaa.store.com

Phone: +91 6306870812

We appreciate your trust in Eraaa Store and are committed to providing a smooth and reliable delivery experience.